Overview

This Privacy Policy applies to the PixoProof platform, including our website, photographer web application, client mobile applications, and client web galleries. Some sections apply specifically to photographers, while others apply to clients, depending on how PixoProof is used.

PixoProof ("we", "us", or "our") provides a SaaS platform for photographers to deliver secure client galleries. This policy describes how we handle personal information when you use our website and services.

Scope

This policy applies to all parts of the PixoProof platform:

• The public website (including pricing, features, and contact pages)
• The photographer web application used to upload and manage galleries
• Client mobile applications for Android and iOS
• Client web galleries where invited clients view and select photos

It does not apply to third-party websites or services linked from the platform.

Information we collect

Information from photographers

When you create a photographer account, we collect account details such as your name, email address, and studio information. As you use the service, we store the gallery content you upload, the metadata associated with your albums, and client contact information you provide for invites. We also process subscription and payment details through our payment providers.

Information from clients

Clients only access galleries they have been invited to. We collect only the information necessary to operate the service for invited clients, which may include:

• Name (if provided)
• Email address
• Gallery viewing activity (such as gallery access and photo viewing)
• Gallery activity such as favorites, selections, and downloads
• Device and app diagnostics
• Authentication information
• Security logs

We do not collect unnecessary personal information from clients beyond what is required to operate the service.

Automatically collected information

When you use our website or applications, we may collect usage data, device information (such as device type, operating system, and app version), and log data such as IP addresses and security logs. This information helps us operate the service, diagnose issues, and protect the platform.

How we use information

We use collected information to operate the service, authenticate users, deliver galleries, process subscriptions, improve product reliability, and respond to support requests.

• Photographers upload galleries and invite clients to view them
• Clients access only the galleries they have been invited to
• We send service-related communications such as invites and selection updates
• We monitor and protect the platform against abuse and unauthorized access

Gallery access and security

Photographers control access to their galleries, including who is invited and which permissions each client receives. Gallery access is authenticated, and clients can only view galleries to which they have been invited. Photographers decide whether downloads are permitted for each gallery.

Data sharing

We do not sell personal information. We do not use personal data for advertising. We only share information with trusted service providers required to operate the platform, such as cloud hosting, object storage, email delivery, payment processing, analytics, and crash diagnostics where applicable, or when required by law.

Data retention

We retain personal information for as long as needed to provide the service, comply with legal obligations, and resolve disputes. When you close your account, we delete or anonymize your data in accordance with applicable law, except where we are required to retain it for legal or accounting purposes.

Your rights

Depending on your location, you may have rights to access, correct, delete, or receive a copy of your personal information, and to object to or restrict certain processing. Account holders may update profile information in settings. To exercise any of these rights, contact us using the details below, and we will respond in accordance with applicable law.

Children's privacy

PixoProof is not intended for children under 13 years of age, or the applicable minimum age in your jurisdiction. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

International transfers

Your information may be stored and processed in countries other than your own, including through the infrastructure providers we use to operate the platform. When personal information is transferred across borders, we take appropriate safeguards to protect it in accordance with applicable data protection law.

Security

We apply industry-standard safeguards including encryption in transit, authenticated gallery access, access controls, and monitoring. Photographers control gallery permissions, and downloads are only available when the photographer permits them. No method of transmission or storage is completely secure.

Third-party services

We use trusted third-party providers for services such as cloud hosting, object storage, email delivery, payment processing, analytics, and crash diagnostics where applicable. These providers process personal information only as necessary to provide their services to us, and we require them to handle your information in accordance with this Privacy Policy.

Changes to this privacy policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the "Last updated" date. Where required, we will notify you of significant changes.

Contact us

If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact us using the details below.

Website: https://pixoproof.com/contact
Email: [email protected]